From time to time, you may purchase a product that doesn’t suit you. To provide you with an exceptional shopping experience, Gentle Safe Green guarantees that only the highest quality raw components are used in the manufacture of their products.

If for any reason a product is found to be unsatisfactory, we will refund the cost of the product to the Purchaser on return of the product within 30 days, provided that at least 75% of the original product is returned, and that a copy of the invoice detailing purchase of the item is returned with the product. 

Please note that refunds can take up to 5-10 working days to appear on a customer's statement.

If you are unsure on what item is best suited for you, please feel free to contact us and we can help you out for which item is best suited for your needs. 

For all returns you will need to send your items back to our store at your own cost or come and visit us. In order to arrange this exchange/return please contact us, and we will get back to you as soon as possible to arrange the return/exchange. 

You can still return an item if you have purchased it on sale. Just because it's on sale, doesn't mean its cheap. Our products maintain their quality, no matter the price. 

If you have any questions, concerns or feedback about our returns policy, please contact us.